We strive to provide the best shopping experience for our customers. However, if you are not satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions:
1. Conditions for Returns
- Timeframe: Products must be returned within 30 days of the delivery date.
- Product condition:
- Items must be unused, unwashed, and in their original condition, including tags and original packaging.
- Items such as underwear, socks, and promotional products are not eligible for returns.
2. Return Process
- Contact us: Please contact our customer service team via email at contact@pamnemo.com to initiate your return request.
- Required information:
- Order number.
- Photos of the product.
- Reason for the return.
- Approval and instructions: Once your request is approved, we will provide detailed instructions on how to return the product.
3. Shipping Fees
- We will cover the shipping fees for returning the product to ensure the best experience for our customers.
4. Refund Policy
- Processing time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
- Method of refund: Refunds will be issued to your original payment method (credit card, debit card, e-wallet, etc.).
- Original shipping fees: Initial shipping fees (if applicable) are non-refundable unless the product is defective or incorrect.
5. Exchange Policy
- We currently do not offer exchanges. If you wish to exchange a product, please follow the return process and place a new order.
6. Important Notes
- We are not responsible for lost return shipments. Please ensure the product is securely packaged and includes the original purchase receipt.
7. Contact Us
If you have any questions about our return and refund policy, please contact our customer service team via email at contact@pamnemo.com. Our team is available 24/7 to assist you.
Thank you for shopping with Pamnemo!
